Cancellation/Refund Policy

At Project White Flag, we prioritize your satisfaction and convenience. Please read our cancellation and refund policy to understand how we handle these processes.

Order Cancellations

Before Shipment:

Orders can be canceled within 24 hours of placement without any penalty.
To cancel your order, email us at info@projectwhiteflag.in with your order details.

After Shipment:

Once your order has been shipped, it cannot be canceled. You may initiate a return after receiving the product by following our return policy.

Refunds

Eligibility for Refunds:

Refunds are issued for items returned within 30 days of delivery in unused, unwashed, and original condition with tags attached.
Final sale items, gift cards, and customized merchandise are non-refundable.

Process:

Contact our customer service team at info@projectwhiteflag.in to initiate the return.
After we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days.

Shipping Costs:

Original shipping fees are non-refundable.
Return shipping costs may apply unless the product was damaged or defective upon arrival.

Refund for Experiences and Event Tickets

Refunds for events or trips are subject to specific terms and conditions outlined at the time of booking.
Cancellations made at least 7 days before the event may be eligible for a partial refund.
No refunds will be issued for cancellations within 7 days of the event or for no-shows.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery at info@projectwhiteflag.in. We will arrange for a replacement or issue a full refund, including shipping costs.

For any questions or assistance, please email us at info@projectwhiteflag.in. We’re here to ensure a hassle-free shopping experience!